The facility app of Makula Technology GmbH allows different users in a manufacturing company to communicate in a rapid, simple and efficient way with the service engineers of their machine provider to resolve issued in the fastest way possible.
With this app, you can:
- Automatically create tickets for machine break-downs or spare parts requests.
- Consult machine documentation and previously documented issues to reduce OEM engineer dependency.
- Scan a QR Code from your machines to access all the relevant information of them and instantly create tickets.
- Chat with the service engineers of the OEM or machine distributor to quickly and simply share information, whether it is in the form of a video, an image or a document.
- Get the customer service you always wanted from your machine provider.
Join the next generation of after-sales services.